Log in to get trip updates and message other travellers. Profile Join. Log in Join. Club MAC Alcudia. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2. Show Prices. Like saving money? We search up to sites for the lowest prices. Thomas cook Reps. Just like to stay,if you are wanting to take a family holiday with lots of fun things to do, then Club Max is the place to go, you will not be disappointed, and if you are Traveling with Thomas Cook like me and my family, again you will not be disappoint with the level of service you will receive from both the staff at Club Max and the Thomas cook Reps, who are based at the resort, and i myself would like to say a Big Thank You to a lovely young lady Georgia Morton, Thomas cook Rep who helped me sort out my dietary needs while at Club Max, Lots of Hugs from all the family More Show less.
Date of stay: May Room tip: Do not expect quite, this is a family resort with lots of children. Trip type: Travelled with family. Report response as inappropriate Thank you. We appreciate your input. See all 7, reviews. Nearby Hotels. Mariner Club.
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Excellent 2, Very good 2, We are sorry that you did not enjoy your stay here with us and sincerely hope that you enjoy your next holiday destination. Kind regards, Lisa Calpin,. I can honestly say the worst hotel I have ever stayed at, I had my reservations before leaving and the reality was much worse than what I was expecting.
The staff were nice, not the cleanest of places. The food OK but the choice was very limited, drinks served in plastic party cups.
That said the worst part was the other guests, I usually stay away from area's that are predominantly aimed at the British and this hotel has reminded me why. The beach is fantastic though. Dear Sir, We were saddened to read that you did not enjoy your stay. Come to this hotel as it was popular never had a worse hoilday!!
Not be back!!! Dear Sir, We are terribly sorry to read that you did not enjoy your holiday here with us. In peak season the hotel does get busy and at certain times of day, for example frequently at 9. Our staff are efficient and we combat this the best way we can, although we constantly advise people to avoid peak times, for example if you go down early for breakfast you will see that the restaurants are relatively quiet even during the high season.
Late check out time is always due to availability, if the hotel is full then sadly we cannot offer this service to guests, this occurs in hotels the world over as the hotel must be able to prepare the rooms for new arrivals. It is always advisable for people with medical conditions during the high season to take into consideration the fact that check in time is at 14h and check out time is 11h, we ask people not to take it as a given that you will be able to stay in the room until you leave the complex.
That being said, here at Club Mac we take customer service extremely seriously. If the reception staff could not accommodate you it is for the reasons I have just explained, that being said I wish you would have contacted the guest satisfaction department, we would have done our level best to organise something for you. We are obliged to use plastic for serving drinks for health and safety reasons, we cannot serve drinks in glasses apart from in the dining halls to ensure that there is no glass objects around the swimming pools.
We are sorry that you did not enjoy your holiday. Bit of a late reply Fab place. Room was a bit small but we were never in it. Bedding changed every day. Pool's are perfect for all ages. I would return with my family next time will be for a longer visit too :.
Dear Sir or Madam, Many thanks for your kind comments. We are thrilled that you had a lovely holiday. Me and my family last year had an amazing stay, staff was lovely and we really enjoyed ourselves! Our rooms was always clean there is just two things that we was really disappointed about really and that was the pool was freezing and my mum got ill from the food which was a shame but the illness only lasted two days other than that we had a 10 day stay and we enjoyed ourselves. Dear Sir, Many thanks for your kind comments.
Just returned back today from a 10 day break.. I have one major complaint though - One of the animacion team - Jose I think his name was, spoiled Game of Thrones.. Thanks for that you tool - still haven't got over it But yeah.. Dear Sir, Many thanks for your comments, it is always lovely to read that our guests have had such an enjoyable holiday.
I will pass on your comments to the ents. Thanks again and kind regards, Lisa Calpin,. Flights Vacation Rentals Restaurants Things to do.
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